Shipping Policy

Last Updated: March 24, 2026

Thank you for shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1–2 business days

Delivery delays can occasionally occur.

3. Shipping Locations

We currently ship to:

• United States

• Canada

We do not ship to P.O. Boxes or APO/FPO addresses unless otherwise stated.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information.

8. Incorrect Shipping Addresses

Please ensure that all shipping information is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Delays Outside Our Control

We are not responsible for shipping delays caused by weather, natural disasters, carrier delays, or other unforeseen circumstances.

10. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

• Email: support@freelifelabs.com

• Phone: 801-923-3878

---

Note: This policy may be updated at any time without prior notice.